![]() Each upcoming method aims to fix software issues, meaning that it’s problems unique to your computer’s operating system. Look for repair or a replacement.Īfter testing these two things, you can conclude whether or not to proceed with the steps below. However, if the device still doesn’t work, it’s highly likely that it’s broken. If it works on a different computer, you’re most likely dealing with a system issue on your own. Try using the same hardware on a different computer and see if the device itself has any issues. We recommend either marking this port as not functioning, or immediately looking into replacing it. If the device is suddenly working, then the USB port you originally used is most likely broken. Here are two easy ways to test if this is the case, which can easily prove whether you need to look into getting your computer restored or can proceed with the methods below to fix system-originated issues. There’s a possibility that you’re unable to use your USB device due to a hardware issue, meaning that the problem lies within your computer and not the operating system. Change your USB selective suspend setting ![]() Run the Hardware and Device troubleshooter Uninstall the USB Driver in Device Manager Let’s not waste any more time and get to troubleshooting. Our article focuses on resolving the Device Descriptor Request Failed (Unknown USB device) issue in a timely manner, no matter what caused it. The issue at hand can be caused by either hardware or system-specific problems. This is a problem when you’re trying to use things such as a USB flash drive, memory card, Android device, game controller, or anything that plugs into your USB port. When you encounter this error message, you’re essentially told that the computer is unable to use the specific USB device connected. One of these common issues is the “ Unknown USB Device (Device Descriptor Request Failed) ” error that shows up in the Device Manager. (For some older builds of Windows 10, you might need to go to the deprecated/hidden Control Panel instead, since Installed apps lists only those Windows Store apps, IIRC.Windows 10 Home users have been reporting issues when connecting and using a USB device on their computer. Sometimes the driver installer will install some kind of "uninstaller" for you. You may also want to take a look at Apps-> Installed apps in Settings before any of the above. For the "generic" ones there will be only a USB Composite Device which relys on Windows builtin "generic" driver that you do NOT need to / CANNOT uninstall.) (I don't have this kind of "special" USB sound card to tell. To remove the sound cards / controllers, where you should be provided an option (checkbox) to uninstall the corresponding driver, you should go to Sound, video and game controllers.Īlso give Universal Serial Bus controllers a look, but most likely you would NOT find anything that you need to remove there. They are some just "virtual" ones created by Windows from the information provided by your sound cards / controllers. ![]() The "devices" under Audio inputs and outputs are not relevant in this context. (see attached image.) There is no sign of this device/driver in Universal Serial Bus controllers but I did find a Steinberg USB controller utility in Apps and Features and that did allow me to uninstall it far enough to install a new one. But the installer insisted it was still installed. I "uninstalled" it from there it disappeared from "Audio Inputs and Outputs". What do I need to do to get rid of these, what keeps putting them back when I get rid of them, and why are there two of them?ĮDIT - PS - Tom Yan, in his answer, pointed out that I could also find the same driver under "Sound, Video and Game Controllers". If I delete them and try to install a new one on the spot before rebooting, the installer claims they're already installed, as you can see here. If I delete them ("remove device"), as soon as I reboot they reappear. For some reason a PAIR of these show up in Device Manager. I'm trying to uninstall the driver for a USB audio interface (the Steinberg in the image below), because I want to install a fresh version, since the current one is acting flaky.
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